FAQs

What services does your agency provide?

We specialize in developing ecommerce websites on Shopify and BigCommerce. Our services include:

Ongoing website maintenance and support
Custom website design and development
Ecommerce strategy and consulting
Platform migration and setup
Search engine optimization (SEO) and digital marketing
Managed services for partner technologies (e.g., Vercel, Builder.io, Gorgias, Yotpo, Searchspring, Klevu)

Who are your typical clients?

We work primarily with small and medium-sized businesses (SMBs) with an annual online gross merchandise volume (GMV) between $2 million and $20 million CAD. Our clients are based in Ontario and across Canada, and we cater to various industries, with a particular interest in sports and leisure.

Why should I choose your agency over others?

Our agency is led by an experienced founder with over 15 years in the ecommerce industry. We bring a deep understanding of the unique challenges faced by businesses and offer tailored solutions to help you succeed online. Additionally, our partnerships with leading technologies like Vercel, Builder.io, and others allow us to provide top-notch services that enhance your online store’s performance and customer experience.

Do you offer consulting services?

Yes, we offer comprehensive consulting services for ecommerce businesses. Whether you’re just starting out or looking to scale, we provide strategic guidance on platform selection, ecommerce strategy, performance optimization, and more. Our goal is to help you achieve sustained growth and success in the competitive online marketplace.

Can you help with platform migration to Shopify or BigCommerce?

Absolutely! We have extensive experience in migrating ecommerce stores to Shopify and BigCommerce. We handle everything from data transfer and custom design to ensuring minimal downtime and maintaining your SEO rankings. Our migration process is smooth and seamless, allowing you to focus on your business while we take care of the technical details.

How do you handle ongoing maintenance and support?

We offer flexible maintenance and support packages tailored to your needs. Our services include regular website updates, performance monitoring, security checks, and troubleshooting. Whether you need ongoing support or occasional assistance, we’re here to ensure your ecommerce store runs smoothly and efficiently.

Do you offer any discounts or special promotions?

As a new agency, we occasionally offer special promotions and discounts, especially for first-time clients or during peak seasons like Black Friday and Cyber Monday. Be sure to check our website or contact us directly to inquire about any current offers.

How do I get started with your services?

Getting started is easy! Simply fill out the contact form on our Get in touch page, and we’ll schedule a free consultation to discuss your project needs. During this consultation, we’ll assess your goals, provide recommendations, and outline the next steps to kickstart your ecommerce project.

What industries do you specialize in?

First and foremost, we specialize in the sports, outdoors, and recreational products industries. Our deep understanding of these sectors allows us to create tailored ecommerce solutions that meet the specific needs of businesses in these fields. However, we are also equipped to work with merchants in other sectors and are always open to taking on new challenges across different industries.

How long does it take to build an ecommerce website?

The timeline for building an ecommerce website depends on the project’s complexity and specific requirements. On average, a custom ecommerce site can take anywhere from 6 to 12 weeks, including design, development, testing, and launch. We work closely with our clients to establish realistic timelines and ensure that the project is completed on schedule.

What if I need help after my website is live?

We provide post-launch support to help you navigate any challenges that may arise once your website is live. Our team is available to assist with any issues, updates, or enhancements you may need, ensuring your site continues to perform at its best.

How do you ensure my ecommerce website is optimized for SEO?

SEO is available as an optional service that can be added to your web development package. If you choose to include SEO, we will conduct thorough keyword research, optimize your site’s structure, content, and meta tags, and ensure fast loading times and mobile responsiveness. This approach helps improve your chances of ranking higher in search results and driving more organic traffic. If SEO is not included, your website will still be built to best practices, but without specific SEO enhancements.

Do you work with other platforms besides Shopify and BigCommerce?

While our primary focus is on Shopify and BigCommerce due to their robust features and scalability, we understand that some clients may have different platform preferences. We have partnered with specialized agencies that are experts in other ecommerce platforms. Through these partnerships, we can help you connect with the right experts for your specific needs, ensuring you receive the best possible service, regardless of the platform.

Can you integrate third-party tools and apps with my ecommerce site?

Yes, we can integrate a wide range of third-party tools and apps to enhance the functionality of your ecommerce site. Whether it’s email marketing, CRM, inventory management, or advanced analytics, we’ll ensure seamless integration with your Shopify or BigCommerce store.

What is your pricing model?

We offer flexible pricing models tailored to the specific needs and scope of each project. For clients with smaller budgets, we provide packaged solutions that deliver essential features and services at a cost-effective price. These packages are designed to give smaller businesses a strong online presence without breaking the bank. For more customized projects, we provide transparent, detailed quotes following our initial consultation, ensuring that our services align with your business goals and budget.